Product Information
What kind of flavours do you use in your products?
Our protein blends contain 100% natural ingredients with no artificial additives, palm oil or GMOs.. The natural flavour component makes up approximately 1% of the total product and consists of proprietary powder blends containing plant extracts, ess
How do I measure my protein powder effectively?
Our packaging and product pages provide the exact weight (grams) and international metric measurements for easy and accurate usage. You can use scales, tablespoon measures you already have at home, True Stainless-Steel Scoops, former True teal scoops
How should I store my products?
Please check the product page for any specific storage conditions, however in general we recommend keeping the products in their original packaging in a dry, cool environment. We cannot guarantee product quality if it is transferred to any other cont
Are your products Halal suitable?
Some of our products and a selection of flavours are Halal suitable, with some being Halal certified. This information is available on each product page in the FAQ section which is available down the page past the reviews. In the FAQ, you will find t
Is your WPI90 Halal Suitable?
True Protein WPI 90 products are halal suitable but not officially certified. All flavours except Raw Coconut and Toffee Caramel are halal suitable.
Are your products considered keto?
Some of our products are considered keto as they contain less than 10g of carbs per 100g of product, roughly equating to no more than 3g of net carbs per serve. Please keep in mind that we encourage consumers to check the products nutritional informa
Are your products low FODMAP?
True offers a good range of low FODMAP options. Plant Protein and WPI90 are both suitable options for you. However, the decision to include WPI90 during the restrictive phase of the low FODMAP diet is best discussed with your dietitian.
Is your Gut Health low FODMAP?
Gut Health contains 1.85g of galacto-oligosaccharides (GOS) and 0.2g of inulin per serving, both of which are classified as FODMAPs. The GOS is derived from milk, which is generally better tolerated than GOS sourced from legumes. While these amounts
Do you test your Protein for heavy metals?
At True Protein, we are dedicated to the continuous improvement, product excellence, and ensuring product safety for our customers. On this basis we’d like to notify you of the results of Heavy Metal Analysis on four of our popular products. WPC, WPI
Do you test your products for allergens?
True's food production is compliant under strict Food Standards Australia New Zealand (FSANZ) and Hazard Analysis and Critical Control Points (HACCP) governance. We take hygiene and allergen management seriously, which is why we implement strict sani
Why are your products not organic?
We get this question a lot, and it’s a good one! While we do source organic where possible, not all high-quality ingredients are certified organic – and we believe organic isn’t necessarily always the ‘better’ option.Certification can be expensive an
Are your products exposed to Bovaer or Rumin8?
Whey protein: We source our whey protein from NZ. Bovaer has not been approved for general use in New Zealand and none of our New Zealand sourced products contain milk from cows treated with Bovaer. While Australia is among the more than 60 countries
Where can I find the ingredient panel of your products
You can find the Nutritional panel if you scroll down on the product page or click ‘See Nutritional's for this flavour’ next to the Add to Cart button.
Which of your products are suitable for children?
From an ingredient and safety perspective, the following products are generally suitable for healthy children aged 3–18, provided they are part of a balanced diet and there are no food allergies. The following products are generally suitable for ages
Why are your shelf life of products lower than other brands?
As a company committed to providing our customers with the highest quality products, we prioritise using only natural, non-artificial ingredients in our product range. While this approach ensures a healthier choice for our customers, it often does re
What kind of collagen do you use in your bars and Collagen blend?
We use Bovine Collagen I and III. Thes are the most abundant types, providing structure and strength to skin, tendons and ligaments, improving skin elasticity and playing a role in gut health.
Which of your products are not suitable for children?
From an ingredient and safety perspective, the following products are not suitable for children under 15.
What should I do if I have issues with my protein powder mixing in hot liquids?
If you encounter problems with protein powder mixing into your hot oats or similar meals, try using room temperature water. Our whey-based products should not be mixed directly with hot liquids as they may curdle. To avoid this, first mix the protein
Do you have samples of your products?
We offer smaller, trial-sized samples for purchase across our most popular product lines, allowing you to test flavors and ingredients before you buy the full bag. You can find samples for the following products on our website:. Protein: WPI (Whey Pr
What does Hasta versus Non Hasta mean?
Great question!. Our bestselling range of HASTA elite sports supplements and proteins have been comprehensively verified to gain the HASTA Certification seal, ensuring every batch of these products is independently tested for prohibited substances as
How do you process your Creatine, with water or acid?
Our Creatine is washed with water and is the most extensively studied and clinically effective form of creatine in terms of muscle uptake and ability to increase high-intensity exercise capacity and maximise training gains. True’s CREATINE MONO is a
Is your Whey Protein denatured?
Protein denaturation happens when the protein structure is altered due to heat, pH changes, or mechanical stress. This does not destroy the protein, but it may affect its function and digestibility. For example, cooking is a method to make meat prote
I can't find the Plant Bars on the website
After careful consideration, we made the difficult decision to discontinue our Plant Protein Bars. Here’s why: Demand for the bars was lower than expected, making it unfeasible for us to continue producing them at the current volume. This decision w
Why did you discontinue Vegan 85?
How much collagen is in your protein bars?
It is typically a 1:1 Ratio for whey and collagen. Therefore, for Rich Chocolate bars, it would be approximately 8.5 grams of collagen and 8.5 grams of whey. This may differ slightly depending on flavours.
What is the difference between Creapure and normal Creatine?
The True Cost of Compromise: Efficacy, Stability, and Digestion. The decision to use Creapure® Creatine Monohydrate is a commitment not just to purity, but to guaranteed efficacy, stability, and digestive tolerance. Cheaper, non-Creapure alternatives
Do any of your products contain erythritol?
Confirming none of our True products contain erythritol. Instead, we use natural sweeteners such as organic stevia (pure) and monk fruit extract for premium product quality.
What are your most popular flavours?
Rich Chocolate 🍫: This is the ultimate classic. Expect a deep, decadent cocoa flavor—unrivaled richness for a satisfying post-workout fuel or indulgent treat. French Vanilla 🍦: Elegant, smooth, and subtly sweet. It’s the master mixer, perfect on it