Product Information

What kind of flavours do you use in your products?

Our products are free from artificial ingredients, flavours, fillers and sweeteners. You will never find artificial additives, palm oil, GMOs, or synthetic fillers in our bags. We believe in using real food ingredients to create the best-tasting prot

How do I measure my protein powder effectively?

For the most accurate results, we always recommend using metric measure baking spoons or our stainless steel scoops. Why? Powders can settle during transport or be "fluffy" depending on the blend. The Method: Check the back of your packet for the ser

How should I store my products?

To ensure your supplements maintain their nutritional integrity and clean taste, proper storage is key. While we always recommend checking the specific instructions on each product page, here are our golden rules for keeping your fuel fresh:. 1. We h

Are your products Halal suitable?

We want our community to feel completely confident in the fuel they choose. How to find this information: To see if your favorite flavor is suitable or certified:. Visit the Product Page: Scroll past the reviews to the FAQ section at the bottom of th

Is your WPI90 Halal Suitable?

We receive many questions regarding our best-selling WPI 90, and we want to ensure you have the transparent information you need to make the right choice for your lifestyle. Our entire WPI 90 range is considered Halal Suitable. What this means:. Ingr

Are your products considered keto?

We know that for our Keto community, every gram of carbohydrate counts. Many of our products are designed to fit seamlessly into a ketogenic lifestyle, helping you stay fueled while maintaining ketosis.

Are your products low FODMAP?

Is your Gut Health low FODMAP?

True Gut Health is scientifically formulated to support a healthy microbiome; however, it is not strictly low FODMAP by definition. To provide total transparency, each serving contains:. 1.85g of Galacto-oligosaccharides (GOS). 0.2g of Inulin. Both o

Do you third party test your protein for heavy metals?

At True Protein, we are dedicated to the continuous improvement, product excellence, and ensuring product safety for our customers. On this basis we’d like to notify you of the results of Heavy Metal Analysis on four of our popular products. WPC, WPI

Do you test your products for allergens?

Your safety and trust are our highest priorities. To ensure every pouch that leaves our warehouse meets the most rigorous safety standards, True Protein operates under strict Food Standards Australia New Zealand (FSANZ) and Hazard Analysis and Critic

Why are your products not organic?

We get this question a lot, and it’s an important conversation to have. While we prioritise organic ingredients wherever they align with our standards, we don't believe a 'certified organic' stamp is the only way to measure quality. In fact, sometime

Are your products exposed to Bovaer or Rumin8?

We know that for our community, what isn't in our products is just as important as what is. We’ve received questions regarding the use of Bovaer—a feed additive used to reduce methane emissions in livestock—and we want to be completely transparent ab

Where can I find the ingredient panel of your products

We believe in total transparency when it comes to what you put in your body. Every product we craft has its full nutritional profile and ingredient list available right on the shop page. Next to the 'Add to Cart' button, look for the link that says '

What products are suitable for children and teenagers??

We know that fueling active kids and teenagers is a top priority for our community. While our products are primarily formulated for adults, many of our cleanest blends are excellent options for supporting growing bodies, provided they are enjoyed as

Why are your shelf life of products lower than other brands?

At True Protein, we believe that nature provides the best fuel for your journey. We’ve made a conscious choice to exclude artificial colors, synthetic flavors, and harsh chemical preservatives from our entire range. While this 'Natural First' approac

What kind of collagen do you use in your bars and Collagen blend?

The Source: Hydrolyzed Bovine Collagen. In both our Protein Bars and our dedicated Collagen blends, we use premium Hydrolyzed Bovine Collagen. Why Bovine? We choose bovine (cow) sources because it offers a superior amino acid profile that closely mir

What products are not suitable for children and teenagers??

At True Protein, we are committed to supporting your goals at every stage of life. However, certain high-performance formulas are designed specifically for the physiological needs of adults. Because children and young teenagers (under 15) have differ

What should I do if I have issues with my protein powder mixing in hot liquids?

There is nothing better than a protein-packed bowl of oats to start the day, but if you’ve ever ended up with a lumpy or 'curdled' texture, you know it can be a frustrating experience. Because our whey is a high-quality dairy protein, it is sensitive

Do you have samples of your products?

To help you explore our range with total confidence, we offer convenient, trial-sized samples across our most popular product lines. It’s the perfect way to test-drive our natural ingredients and premium textures before committing to a full-sized pou

What does Hasta versus Non Hasta mean?

If you’re wondering why some of our products carry the HASTA name—and a slightly higher price point—it all comes down to the gold standard of batch testing. What is HASTA Certification? HASTA (Human and Supplement Testing Australia) is the leading in

How do you process your Creatine, with water or acid?

When it comes to building strength and maximizing training gains, Creatine Monohydrate is the most extensively studied and clinically effective supplement on the planet. But not all Creatine is created equal. At True, we source our CREATINE MONO from

Is your Whey Protein denatured?

We occasionally get asked if the heat used in processing 'damages' our protein. The short answer is: No. While the structure of the protein may change through a process called denaturation, its ability to help you build muscle and recover remains exa

I can't find the Plant Bars on the website

After careful consideration, we made the difficult decision to discontinue our Plant Protein Bars. Here’s why: Demand for the bars was lower than expected, making it unfeasible for us to continue producing them at the current volume.  This decision w

Why did you discontinue Vegan 85?

How much collagen grams is in your protein bars?

It is typically a 1:1 Ratio for whey and collagen. Therefore, for Rich Chocolate bars, it would be approximately 8.5 grams of collagen and 8.5 grams of whey. This may differ slightly depending on flavours.

What is the difference between Creapure and normal Creatine?

The True Cost of Compromise: Efficacy, Stability, and Digestion. The decision to use Creapure® Creatine Monohydrate is a commitment not just to purity, but to guaranteed efficacy, stability, and digestive tolerance. Cheaper, non-Creapure alternatives

Do any of your products contain erythritol?

Confirming none of our True products contain erythritol. Instead, we use natural sweeteners such as organic stevia (pure) and monk fruit extract for premium product quality.

What are your most popular flavours?

Rich Chocolate 🍫: This is the ultimate classic. Expect a deep, decadent cocoa flavor—unrivaled richness for a satisfying post-workout fuel or indulgent treat. French Vanilla 🍦: Elegant, smooth, and subtly sweet. It’s the master mixer, perfect on it

Where can I find an ingredients list and the nutritional panel of the product I want?

On each product page you will find the main features of the product right underneath the flavour choices. From there if you keep scrolling down the page you will find the ingredients list and the nutritional panel.

Do you have a mixed box of bars?

Unfortunately, our Protein Bars are prepacked and aren't available in mixed boxes.

What is the difference between WPI and WPC?

It’s the most common question we hear at True, and for good reason! While both Whey Protein Isolate (WPI) and Whey Protein Concentrate (WPC) are premium, grass-fed dairy proteins, the difference lies in the level of refinement. The Main Difference: F

How much collagen mg is in the Collagen and Vit C product?

At True, we don't hide our formulas. We want you to know exactly how much of the 'good stuff' you’re getting in every scoop. Because different flavors require different amounts of natural flavoring, the percentage of collagen can vary slightly betwee

Are your samples Hasta approved?

We understand that for competitive athletes, HASTA certification is non-negotiable. While we do not currently list sample packs for sale directly on our website, we do maintain a stock specifically for athletes requiring assurance before committing.

Is your creatine micronized?

If you’ve ever had a creatine that felt gritty or sat at the bottom of your shaker, you’ll appreciate the difference in our formula. We can explicitly confirm that True Creatine Mono is 100% micronized for superior performance and purity. What is Mic

What is your creatine sourced from?

We use Creapure®, widely regarded as the purest and highest quality Creatine Monohydrate available globally. 100% Vegan: Unlike many creatine sources which are derived from animal tissue, Creapure® is exclusively manufactured via chemical synthesis.

I can't find your BCCAs on the website?

As of late 2024, we made the difficult decision to discontinue our standalone BCAA  supplement. We are committed to freshness and quality. Due to lower demand for this specific product, it became unfeasible to produce it at the volume required to kee

I can't find your Prodefine Sample Box?

We have discontinued our Prodefine Sample Box due to low demand.  Samples are still available in Rich Chocolate and French Vanilla. Our range does include a WPI Sample Box if that suits your needs. WPI - Whey Protein Isolate Sample Box | True Protein

What is the size of the collagen peptides in your Collagen product?

Collagen in its native state is a large, tough molecule that the body struggles to digest. By reducing the weight to under 1,000 Daltons (significantly smaller than the industry standard of 3,000–5,000 Daltons), we ensure that the peptides are small

What is the difference between WPI 90 and Pro Define?

Choosing the right protein depends on your specific goals and how you plan to use it in your daily routine. Here is a breakdown of how these two premium options compare. WPI90 is our purest protein. It undergoes an ultra-filtration process to ensure

Is your WPI cold pressed?

We often get asked if our whey is 'cold-pressed.' While cold-pressing is a fantastic method for oils and juices, whey protein requires a more specialized scientific process to ensure the highest purity and safety. We believe in Total Transparency, so

What is the other 10% if WPI is 90% protein?

Our Natural WPI is 99% pure protein, whereas our flavored versions maintain a high 90% protein baseline, using the remaining space for ingredients that actually benefit your body. Raw Cocoa Powder: We use premium cocoa for an authentic, antioxidant-r

Why do you use cluster dextrin and dextrose in your electrolytes?

Many sugar-free electrolyte drinks rely on Passive Absorption alone. Water and electrolytes like sodium hit the intestinal wall and must wait to trickle through naturally through passive osmosis. In comparison, our advanced formula uses both passive