Returns & Exchanges
How do I return something to you?
We want you to love your True Protein experience. If something isn't right, we are here to fix it. 1. Supplements We stand behind the quality and taste of our products. The Promise: If you try a product and don't like the taste or texture, or have an
What is your Returns Policy?
We want you to be happy with your True purchase and aim to make the returns process as seamless as possible. When you receive your order, please ensure you check that the goods received match your order before opening products. For our detailed retur
Can I return an item I bought in a store?
We want every experience with True Protein to be a positive one, whether you bought from us directly or through one of our valued local partners like a gym, pharmacy, or grocery store. If you purchased your product in-store, the quickest path to a re
I bought a sample box but I want to return it
If you work your way through a few sachets and decide they aren't for you, you are covered by our Money Back Guarantee. To be eligible for a refund on a Sample Pack:. What you return: You must return a minimum of 7 unopened sachets (out of the origin
Can I return an apparel item for an exchange?
Apparel We want you to look as good as you feel so let's get that fit right!. The Timeframe: You have 14 days for a full refund, or 30 days for an exchange or store credit. The Condition: Items must be unworn, unwashed, and have the original tags att
Can I return a product I have removed from original packaging?
Storage & Food Safety Food safety is our highest priority. Original Packaging: Our shelf-life guarantees apply only to products stored in their original True packaging. Transferred Items: Once a product has been transferred to another vessel (like a
My product is faulty, can I get a refund?
We pride ourselves on our quality, so if your order arrives damaged or isn't up to our usual high standards, we want to fix it immediately. Our Guarantee. Food & Supplements: You are covered for 14 days from receiving your order. Apparel & Accessorie
I changed my mind, can I get a refund?
At True Protein, we celebrate that every wellness journey is unique We want you to love what’s in your shaker, but we understand that sometimes a flavor or texture just isn't the right match for your palate. To give you total peace of mind, we offer
Apparel returns & exchanges
Our "Perfect Fit" Promise We want you to feel as good as you look in True Protein gear. If the size isn't quite right or the style doesn't suit you, we’ve made the returns process simple and seamless. Your Options. For a Refund: You have 14 days from
Can I return faulty apparel if I am located overseas from Australia?
Due to the complexities of international shipping and customs, we are unable to offer direct exchanges on international orders. Instead, we offer two simple options:. Store Credit: We issue you a credit so you can purchase the correct size or item at
Can I exchange an apparel item I got as a promo?
We love treating our community to the much-coveted True Merch in some of our promos. Because we want you to be able to rock your new hoodie or tee immediately, we strongly recommend taking a moment to check our Size Chart before locking in your choic
What if I don't like the product or I change my mind?
We are confident in our natural flavours, but we know that taste is subjective. If you try a product and find the taste or texture isn't for you, or you have an unexpected reaction, we’ve got your back with our 14-Day Money Back Guarantee. We want yo