Returns & Exchanges

How do I return something to you?

We want to make it easy to return any item to us for a refund. If you find that you have ordered something you no longer want you may return the product, however, return shipping fees will be at your cost. You must send the product back to us within

What is your Returns Policy?

We want you to be happy with your True purchase and aim to make the returns process as seamless as possible. When you receive your order, please ensure you check that the goods received match your order before opening products. For our detailed retur

Can I return an item I bought in a store?

For products purchased through gyms, pharmacies, grocery stores etc, we are unable to accept returns for those products bought in store and you will need to contact the seller from whom you purchased. If this does not apply, we are committed to your

I bought a sample box but I want to return it

If you have ordered a sample pack and decided our product is not for you, simply return a minimum of 7 sample sachets within 14 days of receiving the order to be eligible for a refund. Please click into www.trueprotein.com.au/pages/contact-us, choose

Can I return an apparel item for an exchange?

Yes, we would be happy to facilitate an exchange, as long as the item is returned in its original condition within 14 days of the date you received your order. Contact our Customer Experience at https://www.trueprotein.com.au/pages/contact-us to arra

Can I return a product I have removed from original packaging?

Storage instructions and product shelf life recommendations are based on storage in original True packaging. We cannot accept returns for items that have been transferred to another vessel such as tupperware containers.

My product is faulty, can I get a refund?

We apologise if you have received an item that is faulty or has been damaged in the post. We offer the following guarantees on our products: 14 days for food products and 12 months for apparel/accessories. Please do not throw the item away, you must

I changed my mind, can I get a refund?

If you find that you have ordered a product of which you do not like the taste/texture or have an adverse reaction to, we offer a 14 day money back guarantee. You must send the product back to us at your own expense within 14 days of receiving it. Re

Apparel returns & exchanges

We love our apparel range and want you to be as happy as possible with your purchase. Should you not be 100% satisfied with your items, we have endeavoured to make the returns process as seamless as possible. You may return or exchange your apparel a

Can I return Apparel if I am located overseas from Australia?

International orders can request a return for Store Credit or Refund only, there are no exchanges on apparel.

Can I exchange an apparel item I got as a promo?

We recommend you use our size chart and choose your promotional item carefully. There are no exchanges or swapping of apparel items that were received as part of a promotional offer. This is detailed on the product page in the shipping and returns ta

What if I don't like the product?

We do have a 14 day money back guarantee (from time of delivery) so there is no risk in giving our products a try. If you do find this is the case, please reach out to our customer experience team on live chat or email with all of your information an