What if I don't like the product or I change my mind?Updated 2 hours ago

We are confident in our natural flavours, but we know that taste is subjective. If you try a product and find the taste or texture isn't for you, or you have an unexpected reaction, we’ve got your back with our 14-Day Money Back Guarantee.

We want you to give the product a proper try, but we also need to protect our community from misuse.

• The Condition: To be eligible for a refund, the returned bag or tub must contain at least 75% of the product or if you have used more than 7-8 scoops its likely below the limit for returning. 

• Why do we ask this? This ensures we have enough product left to pass on to our Quality Control team for assessment and integrity testing.

• Please Note: Unfortunately, products that are nearly empty or have been significantly consumed will not be accepted for a refund or exchange.

How to Return

1. Contact Us: Let our team know within 14 days of receiving your order. Contact Us | True Protein

2. We will advise how to send it back: You will need to post the product back to our Sydney warehouse.

   • Note: Return shipping costs for "Change of Mind" claims are covered by the customer.

3. Refund: Once we receive the item and verify the return conditions, we will process your refund immediately.