General Questions
Find answers to our most common questions here!
Can both men and women take sport supplements?
Absolutely. True Protein is designed to fuel the human body, regardless of gender. The Details: At True, we believe in a scientific approach to health. The fundamental ingredients we use—such as premium whey protein, amino acids, and natural carbohyd
What is True Protein’s point of difference?
At True Protein, our point of difference is simple: we believe you shouldn't have to choose between clean nutrition and incredible taste. We have set a new benchmark for the industry based on three core commitments:. 1. 100% Natural & Transparent (Be
How much protein do I need daily?
There is no single "magic number" because your protein needs are as unique as your fingerprint. Factors like your height, weight, activity level, and specific fitness goals all play a role in determining your ideal intake. The Science: Survival vs. T
What is the best supplement for weight loss?
At True Protein, we believe in honesty first. In short, there is no "magic pill" for weight loss. The only sustainable path to managing weight is a balanced diet coupled with an active lifestyle. However, supplementation can be a powerful tool to ass
Should I drink protein post-workout?
Think of your training as the spark, and protein as the fuel. While a protein shake isn't a replacement for a balanced diet of whole foods, it is the absolute best tool for capitalizing on your hard work immediately after a session. The "Golden Windo
Are True Protein’s supplements natural?
Absolutely. Being "True" isn't just a name; it's our manufacturing philosophy. We believe that supplements should support your health, not complicate it with synthetic chemicals or hidden fillers. What "100% Natural" Actually Means When you turn a Tr
Does True Protein offer free shipping?
We want to get our premium nutrition into your hands as quickly and simply as possible. We offer a variety of shipping options tailored to your needs and location. Orders $99 or more: FREE Standard Shipping. Orders under $99: $9.90 Flat Rate. When yo
What do supplements do and how do they help you?
We believe in a food-first approach. We always recommend a balanced diet consisting of nutrient-dense whole foods as your primary source of nutrition. Supplements are not designed to replace a healthy meal; they are designed to supplement (add to) it
Why is there no scoop in my bag?
In 2023, following years of feedback from our community, we made the conscious decision to remove plastic scoops from all True Protein pouches. By eliminating these single-use plastics, we are collectively preventing 7.5 tonnes of plastic from enteri
What supplements should I use if I am peri-menopausal or menopausal?
The drop in estrogen that occurs during menopause can increase the risk of conditions such as osteoporosis, where bones become weak and brittle. Research suggests calcium, magnesium, vitamin D and vitamin K are all nutrients that play a vital role in
Where can I find the batch number of my product?
Every True Protein product is carefully batched and tested to ensure it meets our high standards for quality and freshness. You can find these details printed on the back of your pouch, typically near the base or the barcode. Batch Number: This is a
Can I use WPI and Collagen together?
Think of them as partners, not rivals. While both are proteins, they do very different jobs in the body. Whey Protein (WPI/WPC): Is a "complete" protein rich in BCAAs. It is the gold standard for building muscle and recovery. Collagen: Is a "structur
I want to be sponsored, can I apply?
At True Protein, we believe in a world of healthier people, and we know we can’t achieve that alone. Our heritage is rooted in the Northern Beaches, but our community is Australia-wide. We are looking for partners who are as passionate about clean, n
Why do you use a support bot on live chat and email?
We want to be there for you, 24/7. We know that your life doesn't run on a 9-to-5 schedule. You might have a question about protein at 6 am or at 9 pm and we want to be there for you!. The Goal: We launched our Digital Assistant Tilly, to ensure you
When is your Creatine back in stock?
We know it is frustrating to see your staple supplement out of stock but the good news is that it is now back in stock!. The unit limit is 1 per order, and there is also a price adjustment on that product to now be $50 RRP. We exclusively use Creapur