Delivery
Is a signature required upon delivery of my order?
True Protein has an Authority to Leave as a default for its deliveries. This is because our customers are often not at home and then there is no need to wait at home or go to the Post Office for collection. It's great for busy households or when you
What should I do if my order is taking longer than expected to arrive?
If you are using the Australia Post App you will be notified via SMS of any delays associated with your order.
What happens if I am not at home to receive the delivery?
Scenario 1: The "Safe Drop" If you aren't home, Australia Post will first look for the specific instructions you set in their app. If you haven't set any, the driver will try to leave your fuel in a safe place, hidden from the street and weather. Can
How long will it take to receive my order?
Step 1: The Dispatch (We get it moving) Once your payment is processed, our team in Sydney’s Northern Beaches gets to work immediately. We make it our priority to dispatch your order within 24-48 business hours. Step 2: The Journey (Australia Post) O
Australia Post says my order has been delivered but I can’t find it – what should I do?
Don't Panic, We're On It. Seeing a "Delivered" notification but an empty doorstep is a terrible feeling. But the good news is that in 99% of cases, the package is safe and nearby. Before worrying, please run through this quick checklist. 1. Check the
I live in an apartment block. What is the best way to get my delivery?
The Challenge We know the struggle: buzzers that don't ring, locked lobbies, and coming home to a "Sorry we missed you" card. Apartment security often makes it hard for drivers to reach your front door. The Solution: Australia Post Parcel Lockers To
Do you ship internationally?
Taking True to the WorldYes! We are proud to fuel fitness journeys beyond Australian shores. We currently offer international shipping to a select range of destinations:. Canada. Hong Kong. New Zealand. Singapore. United States. The Premium Experienc
What is the delivery cost?
FREE for orders of $99 or more. $9.90 flat rate shipping for orders under $99. $15 flat rate for express shipping for orders under $99. Express shipping for orders of $99 or more, is $15 minimum and is calculated based on distance and weight