Payments & Pricing
How can I pay?
We want your checkout experience to be as smooth as your post-workout shake. We offer:. Credit & Debit Cards: We accept all major Visa and Mastercard providers for instant processing. PayPal: Fast and secure checkout via your PayPal account. Please n
Can I get a refund on a gift card?
We keep it simple: refunds are always reversed to the original payment method used at checkout. Scenario 1: You paid fully with a Gift Card If you used a True Protein Gift Card for the entire purchase, the refund amount will be credited back to that
Why has my payment been declined?
Trouble at the Checkout? There is nothing worse than getting to the finish line and hitting a hurdle. If your payment isn't going through, don't worry—it’s usually a quick fix. Please check the following steps:. 1. The Basics (Check the Digits) It ha
When will I be charged?
Standard Orders (Online & Phone) When you place a one-off order with us—whether you are clicking 'Checkout' online or speaking with our team over the phone—payment is processed immediately. The Benefit: This instant processing allows our system to im
What is Shop Pay and how did I pay using this?
The "Express Lane" for Checkout Shop Pay is a secure digital wallet and accelerated checkout tool designed to streamline your online shopping experience. What it does: It securely saves your email, shipping, and payment details so you don't have to m
Do you offer wholesale prices?
We love seeing True Protein on the shelves of Australia's best gyms, cafes, and health stores. Our Wholesale Program is designed to support businesses that share our passion for premium, all-natural nutrition. Who is this program for? We partner with
Is GST included in the price on your website?
At True Protein, we believe in total transparency. All prices listed on our website are inclusive of GST. No Surprises: The price you see on the product page is exactly what you will pay at checkout (plus any applicable shipping). We don't add hidden
How do I know my credit card details will be safe when I order online?
Absolutely. We treat your personal and financial data with the same level of care as we do our ingredients. Your privacy is non-negotiable. How we protect you (SSL Encryption)Our entire website is protected by industry-standard SSL (Secure Socket Lay
Do you offer Afterpay?
Buy Now, Pay Later Yes! We offer AfterPay so you can fuel your fitness journey now and spread the cost over four interest-free installments. I can't see the AfterPay button. Where is it? If you are at the checkout and can't see the AfterPay option, i
How can I access the PDF tax invoice from my order?
To reduce our environmental footprint and keep things clean, we do not include printed paper invoices inside your shipping box. Instead, everything is digital. Option 1: Check your Confirmation Email The fastest way to find your invoice is in your in