What should I do if my referral link isn't working?Updated 16 days ago

Sometimes, our security system works a little too well. If you are experiencing issues with a referral link, it is often because the system has detected a shared "IP Address."

• The Cause: If multiple accounts access the link from the same network (like a home or office Wi-Fi), the system may flag it as a "Self-Referral" and block the discount to prevent errors.

Step 1: The Quick Fix (Switch Networks) Before contacting us, try this simple trick:

• Go Mobile: Ask the person you referred to turn off their Wi-Fi and try clicking the link again using their phone's cellular data (4G/5G).

• This switches their IP address and often resolves the block instantly.

Step 2: Let us fix it manuallyIf the "Mobile Data" trick doesn't work, don't stress—we can help.

• Contact Us: Reach out to our Customer Experience team via the  Contact Us | True Protein

• The Solution: We can review the referral manually. If everything looks right, we can override the system and ensure your friend gets their discount and you get your Gift Card reward.

Need more info?For a full breakdown of eligibility, you can view the full Refer a Friend page here: 

Refer a Friend | They Get $20, You Get $20 – True Protein for further clarification.