Have a question? Our Customer Experience team are here to help. 😊

trueprotein

Our team is working around the clock to make sure your order goes out as quickly as possible! For standard delivery, there will be some delays, and your order will be dispatched between 4- 6 business days. For express shipping orders, there is no time frame, although your order will be moved to the front of the queue! &#xA0; Australia Post will experience some delays over the busy sale period. We use Aust Post for shipping from our Sydney location, and their delivery timeframes for different locations can be found here: <a href="https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage" target="_blank">Delivery speeds and coverage - Australia Post (auspost.com.au)</a>.Once your order is dispatched, we recommend using the Australia Post App, which you can access here. <a href="https://auspost.com.au/about-us/about-our-site/australia-post-app">https://auspost.com.au/about-us/about-our-site/australia-post-app</a>. From the Aus Post app, you can easily track your parcels, update your delivery address, and manage your deliveries and collections. We estimate shipping times to be 7-10 business days depending on your state.For any issues with your delivery, please contact our customer experience team, and if you would like to speak with a human, just request this on our live chat or email&#xA0;

Our team is working around the clock to make sure your order goes out as quickly as possible! For standard delivery, there will be some delays, and your order will be dispatched between 4- 6 business days. For express shipping orders, there is no tim

Black Friday dispatch & shipping times

Black Friday- What do I need to know?

What are the Black Friday offers?

Can I swap the promo gifts in the sale?

I can’t see the promos in my cart, what do I do

I received my order but didn’t get the promos that I thought I would, what do I do?

When will your Black Friday sale end?

Is there a minimum spend to enter the competition?

How do I enter the competition and how will I know I have entered?

When will the major competition be drawn?

Is everything on sale in your Black Friday sale?

I use the Shop App, do I still get all the gifts with purchase?

Which products will be on sale?

Why should I shop with True Protein?

Do you offer any product guarantees, and can I return things purchased during the Black Friday sale?

What's True's return policy?

Black Friday Sale Terms and Conditions

Can both men and women take sport supplements?

What is True Protein’s point of difference?

How much protein do I need daily?

What is the best supplement for weight loss?

Should I drink protein post-workout?

Are True Protein’s supplements natural?

Does True Protein offer free shipping?

What do supplements do and how do they help you?

Where does True source ingredients from?

Why is there no scoop in my bag?

Are you having a Black Friday Sale?

What supplements should I use if I am peri-menopausal or menopausal?

General Questions

When will my order be dispatched from your warehouse?

How will my order be shipped?

How do I track my order?

Do you ship to PO box addresses?

Can I change my delivery address prior to dispatch?

Do you offer click and collect?

Dispatch

Is a signature required upon delivery of my order?

What should I do if my order is taking longer than expected to arrive?

What happens if I am not at home to receive the delivery?

How long will it take to receive my order?

Australia Post says my order has been delivered but I can’t find it – what should I do?

I live in an apartment block. What is the best way to get my delivery?

Do you ship internationally?

Delivery

How do I return something to you?

What is your Returns Policy?

Can I return an item I bought in a store?

I bought a sample box but I want to return it

Can I return an apparel item for an exchange?

Can I return a product I have removed from original packaging?

My product is faulty, can I get a refund?

I changed my mind, can I get a refund?

Apparel returns & exchanges

Can I return Apparel if I am located overseas from Australia?

Can I exchange an apparel item I got as a promo?

What if I don't like the product?

Returns & Exchanges

How can I pay?

Can I get a refund on a gift card?

Why has my payment been declined?

When will I be charged?

What is Shop Pay and how did I pay using this?

Do you offer wholesale prices?

Is GST included in the price on your website?

How do I know my credit card details will be safe when I order online?

Do you offer Afterpay?

Payments & Pricing

Do you have a new customer discount code?

Why is my discount code is not working?

I didn't receive my discount code

My discount code is expired, what do I do?

Do you have any friend discounts?

I forgot to use my discount code on my order

Can I use more than one discount code?

Can I use more than one gift card?

Discount Codes & Gift Cards

Can I cancel my order?

Can I amend my order?

Do you offer samples for free?

What if my order is incorrect?

What if my order contains faulty or defective items?

What if an item is missing from my order?

Can I have my parcel redirected to a different address?

What happens when something I want is out of stock?

I was charged for my free gift with purchase

I placed an order but didn't receive an email confirmation

I received my order, but it was missing the promotional item that I thought I was receiving.

I saw a discounted product offer after placing my order – can I still get that deal?

How can I find a PDF receipt of my order?

Orders

Are your protein powders suitable during breastfeeding?

Are your protein powders suitable during pregnancy?

Protein & Supplements During Pregnancy and Breastfeeding

Pregnancy & Breastfeeding

What kind of flavours do you use in your products?

How do I measure my protein powder effectively?

How should I store my products?

Are your products Halal suitable?

Is your WPI90 Halal Suitable?

Are your products considered keto?

Are your products low FODMAP?

Is your Gut Health low FODMAP?

Do you test your Protein for heavy metals?

Do you test your products for allergens?

Why are your products not organic?

Are your products exposed to Bovaer or Rumin8?

Where can I find the ingredient panel of your products

Which of your products are suitable for children?

Why are your shelf life of products lower than other brands?

What kind of collagen do you use in your bars and Collagen blend?

Which of your products are not suitable for children?

What should I do if I have issues with my protein powder mixing in hot liquids?

Do you have samples of your products?

What does Hasta versus Non Hasta mean?

How do you process your Creatine, with water or acid?

Is your Whey Protein denatured?

I can't find the Plant Bars on the website

Why did you discontinue Vegan 85?

How much collagen is in your protein bars?

What is the difference between Creapure and normal Creatine?

Do any of your products contain erythritol?

What are your most popular flavours?

Where can I find an ingredients list and the nutritional panel of the product I want?

Black Friday dispatch & shipping timesUpdated 5 hours ago