Have a question? Our Customer Experience team are here to help. 😊

trueprotein

Our raw materials are tested for quality and do not contain heavy metals. You can read more here.&#xA0; <a href="file:///C%3A/Users/kathmoore/OneDrive%20-%20True%20Protein/Documents/Downloads/QARA%20-%20Heavy%20Metal%20Statement%20with%20lab%20analysis%20results%20-%209May2025%20(3).pdf" target="_blank" rel="noreferrer noopener" id="isPasted">QARA - Heavy Metal Statement with lab analysis results - 9May2025 (3).pdf</a>

Our raw materials are tested for quality and do not contain heavy metals. You can read more here.  QARA - Heavy Metal Statement with lab analysis results - 9May2025 (3).pdf.

Are your products tested to quality and safety for heavy metals?

Product Information

Can both men and women take sport supplements?

What is True Protein’s point of difference?

How much protein do I need daily?

What is the best supplement for weight loss?

Should I drink protein post-workout?

Are True Protein’s supplements natural?

Does True Protein offer free shipping?

What do supplements do and how do they help you?

Where does True source ingredients from?

General Questions

How will my order be shipped?

How do I track my order?

Do you ship to PO box addresses?

Can I change my delivery address prior to dispatch?

Do you offer click and collect?

Dispatch

Is a signature required upon delivery of my order?

What should I do if my order is taking longer than expected to arrive?

What happens if I am not at home to receive the delivery?

How long will it take to receive my order?

Australia Post says my order has been delivered but I can’t find it – what should I do?

I live in an apartment block. What is the best way to get my delivery?

Do you ship internationally?

Delivery

How do I return something to you?

What is your Returns Policy?

Can I return an item I bought in a store?

I bought a sample box but I want to return it

Can I return an apparel item for an exchange?

Can I return a product I have removed from original packaging?

My product is faulty, can I get a refund?

I changed my mind, can I get a refund?

Apparel returns & exchanges

Can I return Apparel if I am located overseas from Australia?

Returns & Exchanges

How can I pay?

Can I get a refund on a gift card?

Why has my payment been declined?

When will I be charged?

What is Shop Pay and how did I pay using this?

Do you offer wholesale prices?

Is GST included in the price on your website?

How do I know my credit card details will be safe when I order online?

Payments & Pricing

Do you have a new customer discount code?

Why is my discount code is not working?

I didn't receive my discount code

My discount code is expired, what do I do?

Do you have any friend discounts?

I forgot to use my discount code on my order

Can I use more than one discount code?

Can I use more than one gift card?

My discount code has expired, what can I do?

Discount Codes

Can I cancel my order?

Can I amend my order?

Do you offer samples for free?

What if my order is incorrect?

What if my order contains faulty or defective items?

What if an item is missing from my order?

Can I have my parcel redirected to a different address?

What happens when something I want is out of stock?

I was charged for my free gift with purchase

I placed an order but didn't receive an email confirmation

I received my order, but it was missing the promotional item that I thought I was receiving.

I saw a discounted product offer after placing my order – can I still get that deal?

Orders

Are your protein powders suitable during pregnancy?

Are your protein powders suitable during breastfeeding?

Pregnancy & Breastfeeding

What kind of flavours do you use in your products?

How do I measure my protein powder effectively?

How should I store my products?

Are your products Halal suitable?

Are your products considered keto?

Are your products low FODMAP?

Is your Gut Health low FODMAP?

Is it best to use a shaker, blender or the hand rechargeable whisk

Do you test your products for allergens?

Why are your products not organic?

Are your products exposed to Bovaer or Rumin8?

Where can I find the ingredient panel of our products

Are your products suitable for children

Why are your shelf life of products lower than other brands?

What kind of collagen do you use in your bars and Collagen blend?

Sourcing practices

Why do you source your whey from New Zealand?

Why do you source from Grass Fed cows?

Where do you produce your products?

Sourcing & Manufacturing

My referral link is not working

Can I give my friends a referral?

Can I stack another code with my referral discount

Why can't I refer someone from the same household?

What should I do if my referral link isn't working?

Referral Program

I can't sign into my account or reset my password

How do I unsubscribe from your newsletter?

How do I change my contact information?

Accounts & Customer Profile

Are your products tested to quality and safety for heavy metals?Updated 10 days ago