How do our free gifts and promotions work?Updated an hour ago

We love treating our community with free gifts and special offers. Our offers change regularly, so this page explains how they work rather than what's on right now. For our current deals, visit our Discounts, Sales & Promotions page.

How does a free gift with purchase work?

Weekly offers: Our gift-with-purchase offers usually change every Monday morning. The current gift and minimum spend are shown on our website.
Added at checkout: When your cart reaches the minimum spend, the gift is added at checkout. Sometimes this appears as a pop-up or prompt, so please make sure you don't close it before completing your order.
One gift per order: There is one free gift per qualifying order, while stocks last.
Bundles: Our bundles are already discounted to offer the best value, so gift-with-purchase offers don't apply to bundle orders.
No swaps or cash: Free gifts can't be swapped for a different item, product or cash, and can't be changed once they've been added to an order.

Can I add a free gift after I've placed my order?

Free gifts need to be added at checkout, so we're unable to add them once an order has been placed. If you think your order qualified and the gift didn't appear, contact our team with your order number and we'll take a look.

My free gift is missing from my order

First, check your order confirmation email. If the gift isn't listed as a line item, it most likely wasn't added during checkout, which can happen if the prompt was closed by accident. If your order met the minimum spend and the gift is still missing, reach out to our Customer Experience team with your order number and we'll help.

I was charged for my free gift

Occasionally, if items are added or removed, or a discount code is applied at the last moment, the gift may not be discounted correctly. Email us at [email protected] with your order number. If the system made an error, we'll refund the cost of the gift.

Some offers, such as new-customer offers from our Facebook or Instagram ads, are only available through the landing page linked in the ad. If you navigate away from that page, the offer may not apply to your cart. Social media offers can't be combined with our weekly gift with purchase.

I saw a special offer after placing my order

Straight after checkout, you may see a one-time offer for a specific product at a discount. It's completely optional. If you accept it, it's processed as a separate transaction, so you'll see two charges: one for your original order and one for the offer. These offers are only available for a few minutes after checkout.

Discount codes

You can use one discount code per order, and codes generally can't be used on items that are already on sale. Find out more in Can I use more than one discount code?

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