Have a question? Our Customer Experience team are here to help. 😊

trueprotein

We know you are eager to receive your products! Here is how our warehouse team processes your order quickly and efficiently:<h3 id="standard-dispatch">Standard Dispatch</h3>Our warehouse team operates Monday to Friday, from 6:00 AM to 2:00 PM.<ul><li>We prioritise dispatching all standard orders within 24&#x2013;48 business hours of placement.</li><li>Please Note: The 24-hour dispatch period begins the business day after your order is placed.</li></ul><h3 id="need-it-fast-express-shipping-for-domestic-orders">Need It Fast? Express Shipping for domestic orders&#xA0;</h3>If you require your order in a hurry, we recommend choosing Express Shipping at checkout.<ul><li>Express orders are prioritised and guaranteed to be dispatched within 24 business hours of being placed.</li></ul>

We know you are eager to receive your products! Here is how our warehouse team processes your order quickly and efficiently:. Our warehouse team operates Monday to Friday, from 6:00 AM to 2:00 PM. We prioritise dispatching all standard orders within

When will my order be dispatched or shipped from your warehouse?

Dispatch

Can both men and women take sport supplements?

What is True Protein’s point of difference?

How much protein do I need daily?

What is the best supplement for weight loss?

Should I drink protein post-workout?

Are True Protein’s supplements natural?

What do supplements do and how do they help you?

Why is there no scoop in my bag?

What supplements should I use if I am peri-menopausal or menopausal?

Where can I find the batch number of my product?

Can I use WPI and Collagen together?

Why do you use a support bot on live chat and email?

Stacking Your Supplements: Can I Mix Products?

Where Do I Start?

Does True Protein offer free shipping?

Whey Protein Availability and when is WPI back in stock?

What Supplements Should I Use If I'm Elderly or getting older?

Do you do sponsorship?

General Questions

How do I track my order?

Do you ship to PO box addresses?

Can I change my delivery address prior to dispatch?

Do you offer click and collect?

How will my order be shipped, with what carrier?

Is a signature required upon delivery of my order?

What should I do if my order is taking longer than expected to arrive?

What happens if I am not at home to receive the delivery?

How long will it take to receive my order?

Australia Post says my order has been delivered but I can’t find it – what should I do?

I live in an apartment block. What is the best way to get my delivery?

Do you ship internationally?

What is the delivery cost?

Delivery

How do I return something to you?

What is your Returns Policy?

Can I return an item I bought in a store?

I bought a sample box but I want to return it

Can I return an apparel item for an exchange?

Can I return a product I have removed from original packaging?

My product is faulty, can I get a refund?

I changed my mind, can I get a refund?

Apparel returns & exchanges

Can I return faulty apparel if I am located overseas from Australia?

Can I exchange an apparel item I got as a promo?

What if I don't like the product or I change my mind?

Returns & Exchanges

How can I pay?

Can I get a refund on a gift card?

Why has my payment been declined?

When will I be charged?

What is Shop Pay and how did I pay using this?

Do you offer wholesale prices?

Is GST included in the price on your website?

How do I know my credit card details will be safe when I order online?

Do you offer Afterpay and can I pay with Afterpay?

How can I access the PDF tax invoice from my order?

Why did prices change?

Updates to True Protein Pricing (May 2026)

Do You Price Match?

Payments & Pricing

Do you have a new customer or welcome discount code?

Why is my discount code is not working?

I didn't receive my discount code, where is it?

My discount code is expired, what do I do?

Do you have any friend discounts?

I forgot to use my discount code on my order

Can I use more than one discount code?

Can I use more than one gift card?

Do you have a loyalty program?

Can I buy in bulk for a cheaper price?

Do you have a subscription program?

How do I apply my discount code?

Discounts & Gift Cards

Can I cancel my order?

Can I amend or edit my order?

Do you offer samples for free?

What if my order is incorrect?

What if my order contains faulty or defective items?

What if an item is missing from my order?

What happens when something I want is out of stock?

I was charged for my free gift with purchase

I placed an order but didn't receive an email confirmation

I received my order, but it was missing the promotional item that I thought I was receiving.

I saw a discounted product offer after placing my order – can I still get that deal?

How can I find a PDF receipt of my order?

Can I swap the promotional gift offered this week?

I accidentally ordered hasta which is more expensive than non Hasta, what should I do?

Orders

Are your products suitable during breastfeeding?

Are your products suitable during pregnancy?

Protein & Supplements During Pregnancy and Breastfeeding

Pregnancy & Breastfeeding

What kind of flavours do you use in your products?

How do I measure my protein powder effectively?

How should I store my products?

Are your products Halal suitable?

Is your WPI90 Halal Suitable?

Are your products considered keto?

Are your products low FODMAP?

Is your Gut Health low FODMAP?

Do you third party test your protein for heavy metals?

Do you test your products for allergens?

Why are your products not organic?

Are your products exposed to Bovaer or Rumin8?

Where can I find the ingredient panel of your products

What products are suitable for children and teenagers?

Why are your shelf life of products lower than other brands?

What kind of collagen do you use in your bars and Collagen blend?

What products are not suitable for children and teenagers?

What should I do if I have issues with my protein powder mixing in hot liquids?

Do you have samples of your products?

What does Hasta versus Non Hasta mean?

How do you process your Creatine, with water or acid?

Is your Whey Protein denatured?

I can't find the Plant Bars on the website

Why did you discontinue Vegan 85?

How much collagen grams is in your protein bars?

What is the difference between Creapure and the new Creatine that I bought at a store?

Do any of your products contain erythritol?

What are your most popular flavours?

Do you have a mixed box of Protein Bars?

What is the difference between WPI and WPC?

How much collagen mg is in the Collagen and Vit C product?

Are your samples Hasta approved?

Is your creatine micronised?

What is your creatine sourced from?

I can't find your BCCAs on the website?

I can't find your Prodefine Sample Box?

What is the size of the collagen peptides in your Collagen product?

Which products of yours have B6?

What is the difference between WPI 90 and Pro Define?

Is your WPI cold pressed?

What is the other 10% if WPI is 90% protein?

Why do you use cluster dextrin and dextrose in your electrolytes?

Are your products Gluten Free?

Do you products contain soy?

How can we customers have 100% confidence that the whey protein is NZ grass fed.

Finding Your Favourite Flavour

Understanding the Sugar Content in True POST

Endurance vs Electrolyte

Understanding Our 'Natural' Protein Flavour Profile

ZMA -> Magnesium+ Transition

Why can’t I find ZMA on the website anymore?

How to use Magnesium+

What are the benefits of Magnesium+?

Why has the price changed of the Magnesium+?

Magnesium+: New Pack Size & Servings

Do you have Protein Water?

Why isn't my Creatine dissolving?

What gum do you use in your products?

Why do you use Magnesium Citrate in your Magnesium+?

Do your products contain fructose?

What is your collagen sourced from?

What's the difference between a Meal Replacement and an All Natural Protein shake?

NEW flavours added to our Protein Bar range

Protein Bars: NEW Fruit flavour Allergens

Protein Bars: Fruit Flavour Ingredients & Nutritionals

NEW Protein Bars: Are they made with real fruit?

NEW Protein Bars: Limited edition or here to stay?

Why isn't my powder dissolving?

Manufacturer Declaration for Honey

Is it best to use a shaker, blender or the hand rechargeable whisk

What your stainless steel shaker and coffee cups lids made of?

How do I remove the whisk from the hand mixer?

Stainless Steel Water Bottles & Shakers

Can I buy an extra lid for my coffee cup

What’s inside Magnesium+?

Accessory Information

What size shorts should I buy?

Apparel Information

What makes True All Natural Protein Shake different from others on the market?

What is ultrafiltered milk in the All Natural Protein Shake and why is it better?

When will my order be dispatched or shipped from your warehouse?Updated 13 days ago

Standard Dispatch

Need It Fast? Express Shipping for domestic orders