What if my order contains faulty or defective items?Updated 8 days ago

At True Protein, quality is at the heart of everything we do. If an item has reached you in less-than-perfect condition, we want to apologize and get your routine back on track immediately.

How we’ll make it right:

1. Fast-Track Replacement: We will prioritize sending out a fresh replacement of the same product (or one of equal value if you'd prefer to try something new) straight away.

2. No Return Hassle: In most cases involving faulty goods, we won't ask you to send the item back. To save you a trip to the post office and get you a resolution faster, we simply ask for a quick photo or description of the issue so our quality team can Be Better and prevent it from happening again.

3. Next Steps: Please head over to our Contact Us | True Protein and select 'Faulty Item' from the menu. Our team will guide you through the quick verification process to ensure your replacement is on its way as soon as possible.

We’re committed to the excellence of our products and your experience—thank you for giving us the chance to fix this for you.