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trueprotein

If you noticed a charge for a promotional &apos;free gift&apos; on your final invoice even though you were over the promo threshold, please know this isn&apos;t the experience we intended for you.Why did this happen?&#xA0;Our checkout system is designed to trigger gifts based on specific cart totals or product combinations. Occasionally, if items are added, removed, or if a discount code is applied at the very last second, the system can &apos;miss a beat&apos; and fail to apply the 100% discount to the gift item.How we&#x2019;ll make it right:&#xA0;If you see a charge for an item that should have been free:<ol start="1" data-path-to-node="8"><li>Reach Out: Email our team at contact@trueprotein.com.au with your order number.</li><li>Swift Review: We will prioritise your email to verify the promotion details.</li><li>Instant Refund: If the system made an error, we will process a refund for the cost of the gift immediately.</li></ol>We appreciate your patience while we tidy this up. Our goal is to ensure you get all the value you were promised without any extra hurdles..

If you noticed a charge for a promotional 'free gift' on your final invoice even though you were over the promo threshold, please know this isn't the experience we intended for you. Why did this happen? Our checkout system is designed to trigger gift

I was charged for my free gift with purchase

Orders

Can both men and women take sport supplements?

What is True Protein’s point of difference?

How much protein do I need daily?

What is the best supplement for weight loss?

Should I drink protein post-workout?

Are True Protein’s supplements natural?

Does True Protein offer free shipping?

What do supplements do and how do they help you?

Why is there no scoop in my bag?

What supplements should I use if I am peri-menopausal or menopausal?

Where can I find the batch number of my product?

Can I use WPI and Collagen together?

I want to be sponsored, can I apply?

Why do you use a support bot on live chat and email?

When is your Creatine back in stock?

General Questions

How do I track my order?

Do you ship to PO box addresses?

Can I change my delivery address prior to dispatch?

Do you offer click and collect?

Dispatch

Is a signature required upon delivery of my order?

What should I do if my order is taking longer than expected to arrive?

What happens if I am not at home to receive the delivery?

How long will it take to receive my order?

Australia Post says my order has been delivered but I can’t find it – what should I do?

I live in an apartment block. What is the best way to get my delivery?

Do you ship internationally?

What is the delivery cost?

Delivery

How do I return something to you?

What is your Returns Policy?

Can I return an item I bought in a store?

I bought a sample box but I want to return it

Can I return an apparel item for an exchange?

Can I return a product I have removed from original packaging?

My product is faulty, can I get a refund?

I changed my mind, can I get a refund?

Apparel returns & exchanges

Can I return faulty apparel if I am located overseas from Australia?

Can I exchange an apparel item I got as a promo?

What if I don't like the product or I change my mind?

Returns & Exchanges

How can I pay?

Can I get a refund on a gift card?

Why has my payment been declined?

When will I be charged?

What is Shop Pay and how did I pay using this?

Do you offer wholesale prices?

Is GST included in the price on your website?

How do I know my credit card details will be safe when I order online?

Do you offer Afterpay?

How can I access the PDF tax invoice from my order?

Payments & Pricing

Do you have a new customer discount code?

Why is my discount code is not working?

I didn't receive my discount code, where is it?

My discount code is expired, what do I do?

Do you have any friend discounts?

I forgot to use my discount code on my order

Can I use more than one discount code?

Can I use more than one gift card?

Do you have a loyalty program?

Can I buy in bulk for a cheaper price?

Do you have a subscription program?

Discounts & Gift Cards

Can I cancel my order?

Can I amend or edit my order?

Do you offer samples for free?

What if my order is incorrect?

What if my order contains faulty or defective items?

What if an item is missing from my order?

What happens when something I want is out of stock?

I placed an order but didn't receive an email confirmation

I received my order, but it was missing the promotional item that I thought I was receiving.

I saw a discounted product offer after placing my order – can I still get that deal?

How can I find a PDF receipt of my order?

Can I swap the promotional gift offered this week?

I accidentally ordered hasta which is more expensive than non Hasta, what should I do?

Are your products suitable during breastfeeding?

Are your products suitable during pregnancy?

Protein & Supplements During Pregnancy and Breastfeeding

Pregnancy & Breastfeeding

What kind of flavours do you use in your products?

How do I measure my protein powder effectively?

How should I store my products?

Are your products Halal suitable?

Is your WPI90 Halal Suitable?

Are your products considered keto?

Are your products low FODMAP?

Is your Gut Health low FODMAP?

Do you third party test your protein for heavy metals?

Do you test your products for allergens?

Why are your products not organic?

Are your products exposed to Bovaer or Rumin8?

Where can I find the ingredient panel of your products

What products are suitable for children and teenagers??

Why are your shelf life of products lower than other brands?

What kind of collagen do you use in your bars and Collagen blend?

What products are not suitable for children and teenagers??

What should I do if I have issues with my protein powder mixing in hot liquids?

Do you have samples of your products?

What does Hasta versus Non Hasta mean?

How do you process your Creatine, with water or acid?

Is your Whey Protein denatured?

I can't find the Plant Bars on the website

Why did you discontinue Vegan 85?

How much collagen grams is in your protein bars?

What is the difference between Creapure and normal Creatine?

Do any of your products contain erythritol?

What are your most popular flavours?

Where can I find an ingredients list and the nutritional panel of the product I want?

Do you have a mixed box of bars?

What is the difference between WPI and WPC?

How much collagen mg is in the Collagen and Vit C product?

Are your samples Hasta approved?

Is your creatine micronized?

What is your creatine sourced from?

I can't find your BCCAs on the website?

I can't find your Prodefine Sample Box?

What is the size of the collagen peptides in your Collagen product?

What is the difference between WPI 90 and Pro Define?

Is your WPI cold pressed?

What is the other 10% if WPI is 90% protein?

Why do you use cluster dextrin and dextrose in your electrolytes?

Is it best to use a shaker, blender or the hand rechargeable whisk

What your stainless steel shaker and coffee cups lids made of?

How do I remove the whisk from the hand mixer?

Stainless Steel Water Bottles & Shakers

Can I buy an extra lid for my coffee cup

Accessory Information

What size shorts should I buy?

Apparel Information

What makes True All-Natural Protein shake different from others on the market?

What is ultrafiltered milk in the RTD and why is it better?

Can I drink the RTD (Ready to Drink) it if I’m sensitive to dairy?

Why don’t you use carrageenan in your RTD (Ready to Drink Shake)

Is this shake shelf-stable?

Where is the milk in the RTD sourced from?

Why isn’t your dairy in the RTD 100% grass fed?

Is this shake lactose- free?

What are “natural stabilisers” and why do you use them?

Can kids or teenagers drink the RTD?

Why is True RTD high in sugar?

Why have you used plastic bottles for the RTD?

I can't find them on the website, why not and when are they going to be available?

I was charged for my free gift with purchaseUpdated 8 days ago