I placed an order but didn't receive an email confirmationUpdated 7 days ago

If your confirmation email hasn't arrived shortly after placing your order, it’s usually due to a small technical issue or a delivery detour. Before reaching out, we recommend a quick check of the following:

• Check your Junk and Promotions folders: High-security filters can sometimes misdirect our emails. Please have a look in your spam or promotional tabs just in case.

• Verify the email address used: It’s easy to inadvertently use a different email address (such as a work or PayPal-linked account) during a quick checkout.

• A potential typo: Even a small character slip can prevent the email from reaching you.

For a smoother experience: We recommend logging into your True Protein account before checking out. This ensures all your order history and tracking details are consolidated in one easy-to-find place.

Still missing? If you’ve checked the above and the email is still nowhere to be found, please contact our Customer Experience team with your full name. We’ll be more than happy to locate your order and resend your details right away.