Have a question? Our Customer Experience team are here to help. 😊

trueprotein

<p>Unfortunately, we are unable to facilitate promotional gifts swaps; given their weekly rotation and the high volume of swap requests we receive daily, fulfilling these requests is not feasible. We do recommend keeping an eye on the website early in the week as promos generally change on a Monday morning.&#xA0;</p><p>Another way to save is to check out our <a href="https://www.trueprotein.com.au/pages/discounts" id="isPasted">Discounts, Sales, &amp; Promotions | True Protein</a> page on the website.&#xA0;</p>

Unfortunately, we are unable to facilitate promotional gifts swaps; given their weekly rotation and the high volume of swap requests we receive daily, fulfilling these requests is not feasible. We do recommend keeping an eye on the website early in t

Can I swap the promotional gift offered that week?

Orders

Can both men and women take sport supplements?

What is True Protein’s point of difference?

How much protein do I need daily?

What is the best supplement for weight loss?

Should I drink protein post-workout?

Are True Protein’s supplements natural?

Does True Protein offer free shipping?

What do supplements do and how do they help you?

Where does True source ingredients from?

Why is there no scoop in my bag?

Are you having a Black Friday Sale?

What supplements should I use if I am peri-menopausal or menopausal?

General Questions

How will my order be shipped?

How do I track my order?

Do you ship to PO box addresses?

Can I change my delivery address prior to dispatch?

Do you offer click and collect?

Dispatch

Is a signature required upon delivery of my order?

What should I do if my order is taking longer than expected to arrive?

What happens if I am not at home to receive the delivery?

How long will it take to receive my order?

Australia Post says my order has been delivered but I can’t find it – what should I do?

I live in an apartment block. What is the best way to get my delivery?

Do you ship internationally?

Delivery

How do I return something to you?

What is your Returns Policy?

Can I return an item I bought in a store?

I bought a sample box but I want to return it

Can I return an apparel item for an exchange?

Can I return a product I have removed from original packaging?

My product is faulty, can I get a refund?

I changed my mind, can I get a refund?

Apparel returns & exchanges

Can I return Apparel if I am located overseas from Australia?

Can I exchange an apparel item I got as a promo?

What if I don't like the product?

Returns & Exchanges

How can I pay?

Can I get a refund on a gift card?

Why has my payment been declined?

When will I be charged?

What is Shop Pay and how did I pay using this?

Do you offer wholesale prices?

Is GST included in the price on your website?

How do I know my credit card details will be safe when I order online?

Do you offer Afterpay?

Payments & Pricing

Do you have a new customer discount code?

Why is my discount code is not working?

I didn't receive my discount code

My discount code is expired, what do I do?

Do you have any friend discounts?

I forgot to use my discount code on my order

Can I use more than one discount code?

Can I use more than one gift card?

Discount Codes & Gift Cards

Can I cancel my order?

Can I amend my order?

Do you offer samples for free?

What if my order is incorrect?

What if my order contains faulty or defective items?

What if an item is missing from my order?

Can I have my parcel redirected to a different address?

What happens when something I want is out of stock?

I was charged for my free gift with purchase

I placed an order but didn't receive an email confirmation

I received my order, but it was missing the promotional item that I thought I was receiving.

I saw a discounted product offer after placing my order – can I still get that deal?

How can I find a PDF receipt of my order?

Are your protein powders suitable during breastfeeding?

Are your protein powders suitable during pregnancy?

Protein & Supplements During Pregnancy and Breastfeeding

Pregnancy & Breastfeeding

What kind of flavours do you use in your products?

How do I measure my protein powder effectively?

How should I store my products?

Are your products Halal suitable?

Is your WPI90 Halal Suitable?

Are your products considered keto?

Are your products low FODMAP?

Is your Gut Health low FODMAP?

Do you test your Protein for heavy metals?

Do you test your products for allergens?

Why are your products not organic?

Are your products exposed to Bovaer or Rumin8?

Where can I find the ingredient panel of your products

Which of your products are suitable for children?

Why are your shelf life of products lower than other brands?

What kind of collagen do you use in your bars and Collagen blend?

Which of your products are not suitable for children?

What should I do if I have issues with my protein powder mixing in hot liquids?

Do you have samples of your products?

What does Hasta versus Non Hasta mean?

How do you process your Creatine, with water or acid?

Is your Whey Protein denatured?

I can't find the Plant Bars on the website

Why did you discontinue Vegan 85?

How much collagen is in your protein bars?

What is the difference between Creapure and normal Creatine?

Do any of your products contain erythritol?

What are your most popular flavours?

Where can I find an ingredients list and the nutritional panel of the product I want?

Do you have a mixed box of bars?

What is the difference between WPI and WPC?

Is it best to use a shaker, blender or the hand rechargeable whisk

What your stainless steel shaker and coffee cups lids made of?

How do I remove the whisk from the hand mixer?

Stainless Steel Water Bottles & Shakers

Can I buy an extra lid for my coffee cup

Accessory Information

What size shorts should I buy?

Apparel Information

Product Information

Sourcing practices

Why do you source your whey from New Zealand?

Why do you source from Grass Fed cows?

Where do you produce your products?

Sourcing & Manufacturing

My referral link is not working

Can I give my friends a referral?

Can I stack another code with my referral discount

Why can't I refer someone from the same household?

What should I do if my referral link isn't working?

Referral Program

I can't sign into my account or reset my password

How do I change my contact information?

How do I unsubscribe from your newsletter?

Accounts & Customer Profile

Can I swap the promotional gift offered that week?Updated 5 hours ago